Reference

Understand Your Rights Before You Start

These terms set out what you agree to when you open an account with loket 88 and use any part of our service — from topping up via DANA, OVO, or GoPay to accessing the lobby on your phone.

Applies to all accountsDANA · OVO · GoPay coveredSubject to local lawUpdated when policy changes
loket 88 Understand Your Rights Before You Start
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team handles policy questions directly. You can reach us through live chat in the lobby, by email, or via our help centre — available around the clock for account and policy matters. Players in Batam and across Indonesia can contact us in English for any terms-related query.

Team online

Live Chat

Open the chat icon inside your account lobby for the fastest response on terms questions, account access issues, or wallet verification queries.

Email Support

Send a detailed message to our support address for written confirmation of any policy matter, account change request, or formal dispute submission.

Help Centre

Browse our help centre for answers on account rules, transaction policies, and what to do if your DANA, OVO, or GoPay transfer needs review.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is handled through encrypted login sessions and OTP verification each time you access loket 88 from a new device or browser. We retain account data only as long as necessary for transaction records and regulatory compliance in eligible regions. You can request a review of the data we hold by contacting support — we will respond within a reasonable timeframe. Cookie use on our platform is limited to session management and basic analytics; you can adjust cookie preferences through your browser settings at any time.

Encrypted Sessions

Every login on mobile or desktop runs through an encrypted session. If you switch devices mid-session, an OTP is sent to your registered number before access continues.

Data Retention

We keep your account and transaction records only as long as required by applicable rules. Once that period ends, data is deleted or anonymised from our systems.

Cookie Policy

Cookies on loket 88 handle session continuity and basic usage analytics only. Adjust or withdraw cookie consent any time through your browser or device settings.

Contact for Changes

To update your registered details, request data access, or ask us to delete your account information, contact support directly through live chat or email.

Common Questions About These Terms

Quick answers to what our account holders ask most about how these terms work in practice.

They apply from the moment you complete registration and continue for as long as your account remains open, covering every login, deposit, and withdrawal you make.

We notify you via your registered email or an in-app message before any update takes effect. Continuing to use your account after that date means you accept the revised terms.

Yes. All transactions processed through DANA, OVO, or GoPay are governed by these terms, including how disputes on failed or delayed transfers are handled by our team.

Yes, if we detect a breach — such as false registration details or irregular activity — your account may be suspended while we review it. Wallet funds are held during that process.

Contact our support team via live chat or email with your account details. We will confirm what data we hold and respond within a reasonable timeframe as required.

Access to loket 88 depends on local law. These terms do not override local restrictions; it is your responsibility to confirm that access is lawful where you are located.