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How We Handle Your Account Privacy

At loket 88, your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear purpose and kept only as long as needed.

Account Data ProtectionDANA · OVO · GoPay TransactionsCookie ControlsData Access Requests

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CONTACT PRIVACY TEAM

Reach Us About Your Privacy

If you have a question about how your data is used, want to update your account details, or need to submit a data deletion request, our support team handles privacy queries directly. Players in Batam and across Indonesia can reach us through any of the channels below — we respond to privacy requests as a priority.

Live Chat Open the chat icon from your account dashboard. Available around the clock for account and privacy queries, including wallet verification and data access requests.

Email Support Send your privacy request to our support address from your registered email. Include your account username so we can locate your record quickly.

Help Centre Browse the privacy and account section of our help centre for step-by-step guidance on data requests, cookie settings, and account security options.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply consistent security practices across every account — from the moment you top up via GoPay to the moment you request a withdrawal. Data is encrypted in transit and access to account records is restricted to authorised operations staff only. Here is how each area works in practice.

Account Security

Your login is protected by OTP verification sent to your registered contact. We flag unusual access patterns automatically and can lock your account on request if you suspect unauthorised activity.

Cookie Policy

We use session cookies to keep you logged in on your current device and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your account settings at any time.

Data Retention

Transaction records linked to DANA, OVO, or GoPay payments are retained for the period required by applicable financial regulations. Non-essential session data is cleared on a rolling schedule.

Your Rights

You can request a full copy of your account data, ask us to correct any inaccurate detail, or submit a deletion request where no legal hold applies — all through our support channel.

What Our Privacy Policy Covers

loket 88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with loket 88, we collect the information needed to run your account — your registered contact details, login activity, and payment method identifiers such as your DANA, OVO, or GoPay wallet reference. We do not store full wallet credentials; only the

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reference needed to match your deposit or withdrawal request is retained. Session data and device identifiers are logged to keep your account secure across mobile and browser access. We use cookies to remember your session state so you can return to the lobby without logging in
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again on the same device. All data handling depends on applicable local law and is available only where local regulations permit. We do not sell your personal data to third parties. Retention periods vary by data type — transaction records are kept for the period required
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under applicable financial regulations, while session logs are cleared on a rolling basis. You have the right to request a copy of your data, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Requests are handled through our support channel,
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typically within a few business days.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions We Get Asked

These are the questions we hear most often about how loket 88 handles account and payment data. If your question is not here, our support team can help directly.

We collect your registered contact details, login activity, and the wallet reference for your chosen payment method — DANA, OVO, or GoPay. We do not store full wallet credentials or payment PINs.

We do not sell your personal data. We share only what is necessary with payment processors to complete your DANA, OVO, or GoPay transactions, and with service providers bound by confidentiality obligations.

Contact our support team via live chat or email from your registered address. Include your account username and we will process your data access request within a few business days.

Yes. Where no legal retention obligation applies — such as financial record requirements — you can request deletion through our support channel. We will confirm what can be removed and the expected timeline.

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can review and adjust your cookie preferences directly from your account settings page.

Transaction records tied to DANA, OVO, or GoPay payments are kept for the period required under applicable financial regulations. Session and device logs are cleared on a rolling basis after they are no longer needed.

How We Handle Your Account Privacy

Reach Us About Your Privacy

How We Protect and Manage Your Data

Account Security

Cookie Policy

Data Retention

Your Rights

Privacy Questions We Get Asked

01 What personal data does loket 88 collect when I open an account?

02 Does loket 88 share my data with third parties?

03 How do I request a copy of my account data?

04 Can I ask loket 88 to delete my account data?

05 How does loket 88 use cookies and can I turn them off?

06 How long does loket 88 keep my transaction records?

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